Customer Relations

Our Customer Relations Department is open Mon - Fri (7am-11am). Schedules, routes and pricing information can be found here or on our Free NY Waterway APP (see links at bottom of page).

 If you have a question about your commute to work or taking a trip to New York to see a Broadway show or our FREE buses or just directions on how to get somewhere you came to the right place. Let us help you unlock the city so you can better enjoy your experience. We are standing by ready to assist you!

Review Our Customer Policies (ticketing, bikes, dogs, etc), Send Us An Email or sign up for service alerts and/or promotions by clicking one of the buttons below;