February, 2020

Customer Testimonials

At NY Waterway, we like to think of our customers as family. What our customers think is important to us, and here you can view just a small selection of the many customer reviews we have on our services.


"I just wanted to thank you for employing such excellent drivers and security at NY Waterway. In particular Rick, at Port Imperial, and Evaristo, who drives the Blvd East ferry bus. I mistakenly left my pass on the bus this morning and realized it as I entered the port. I spoke to Rick, he asked me a few questions and immediately called the dispatcher to track down my bus and speak to the driver (Evaristo). Thanks to both of them (and the dispatcher!), I had my pass back after about 30 minutes (I decided to wait for it even though Rick had assured me they would have it for me at lost and found, if they found it). I am so appreciative. I have to say, I have a special appreciation for Evaristo and Rick, they were so kind and helpful, but all of your drivers and ferry staff are excellent. They're one of the primary reasons I'd never take any other transportation into the city."


Margarita Lentini
"I have been using your service for the last 1 1/2 years daily.  We are all quick to complain when something is wrong but seem to hesitate to give a compliment. I was riding on the 5:40pm midtown to NJ ferry when I witnessed one of your ferry crew, Will Nieves, take the time to assist a passenger who was blind. His kindness and compassion was evident and commendable. In this day and age, that kindness uncommon and I wanted you to know that people like Will are hard to come by and I am very appreciative to know that he is the caliber of employee that NY Waterway retains. With service like this, I will continue to make daily trip to NYC with your service for years to come."


Jennifer M.

I wanted to say thank you to Sylvia and Bernice for looking through what were probably hundreds and hundreds of tickets today to find my lost pass which i mistakenly gave to one of the deck hands this morning.  I was beside myself today. I couldn't believe I handed over my pass on the first of the month, no less! I am so grateful to these ladies for their kind assistance. Amazing customer service!! NY Waterway has fantastic employees. It's why I won't go back to any other form of transportation to commute into the City. Thank you again Bernice and Sylvia you literally made my month!!


"I know many people usually send complaints to this email however it is important to also give credit when people take their jobs seriously and make the everyday commute more pleasurable. I would like to commend Cathy, one of your ticket agents I see every day on the boat.
Not only is she very professional with her attitude but most important, she always greats you with a smile and has the best of attitudes. It is a pleasure having her on the boat every day, she always makes the daily commute a little better. :)"


"I wanted to reach out and thank you and your staff for the exemplary service that you provide. I have used the ferry extensively between Hoboken 14th Street, and W39th street since May of last year, and am always impressed by the staff, and their courteousness, helpfulness, and just pleasant demeanor. I know that they work very long days, having seen the same older gentleman on the 6.20 ferry in the morning, and the 7pm back at night, but they are always pleasant, and helpful (a massive contrast to employees on the PATH or MTA!). They were particularly helpful to my wife who traveled across heavily pregnant, and I am thankful that they are there, and that they care so much. I enjoy using the ferry for my commute, I take it a number of times a week, (not every day as the cost soon racks up), and found myself wondering why it is not utilized more, and how you may keep some of the people who have tried the ferry during the PATH closure using the service. Whether it is reduced price ticketing, loyalty cards, peak and off peak pricing, or marketing to people particularly in the Shipyard, and other residences in Northern Hoboken I don’t know. I work as a marketing director for Single Malt Scotches for a family owned distiller, so, marketing is my thing, and I’d love to be part of any focus groups, ideation, or trial schemes you may wish to run. I love riding the ferry, having a view of Manhattan, rather than being crushed into someone’s armpit is just so much more civilized. I’d just love you guys to be even more successful, you and your staff deserve it."

"Dear NYW Team,
I just received the very kind email from Mr. Imperatore through The Shipyard and wanted to extend my appreciation. I have only lived in Hoboken a short time and moved across while I was pregnant with my 4 month old son. With the ferry on my doorstep, you became my new transportation. Your staff were beyond helpful and made every journey so enjoyable. They helped me on and off, always asked how I was feeling and always had a nice thing to say. I am forever loyal because of this. Until the email this morning, I had no idea this was a family operation and was so pleased to read this. I sincerely hope you are able to retain all your new customers from the storm. Your quick, professional management of the increased ridership was truly fantastic and the email was such a nice gesture. You find yourselves in a unique business position of just having had hundreds of trial customers. I will keep my fingers crossed they all stick with you as they return to work in 2013.
Merry Christmas and a very Happy New Year - Cheers!"


Natasha ‏@TashE228

"The only good thing about going to work this early is the beautiful ferry ride to Wall Street. Thanks @ridetheferry"


Kelly R. Maguire ‏@KellyRMaguire
"@ridetheferry is the best and the employees are so friendly!!"

Joanna Belbey ‏@Belbey
"@Kikidell taking @ridetheferry is such a treat #bestcommuteever"


"I've said this before and I'll say it again- the NY Waterway staff on the boats are the best. Always so helpful & pleasant."


Joshua Baris
"This Thanksgiving I would like to personally say thank you to the NY Waterway. I am thankful that you have safely brought my wife, family and friends home after so many disasters such as the 9/11 attacks & the US Airways flight 1549. If it were not for the amazing commute that the NY Waterway provides, my wife would probably spend another 2 hours commuting to and from work each day. This equates to 5200 hours or 216 days of additional time I have spent with my wife thanks to you.
Additionally, because of your amazing ferry service you have helped my business as a leading Realtor along NJ's Gold Coast bringing many buyers to our area from NYC. Thanks again and I wish all of the employes for NY Waterway and their families a Happy Thanksgiving and Joyous Holiday Season! Warm regards, Joshua Baris "


Art Rojas
@ridetheferry thank you! That was my first time riding the ferry :) beautiful way to start the day & make the voyage to Manhattan. #bigfan

Stephanie Kathreptis
@ridetheferry kudos for a MUCH better commute this morning and for spending the extra money on extra buses for us

Harris Markowitz
@ridetheferry The academy buses you have today are great!! Keep up the good work for all of us that live in #Hoboken.

Megan Kara
Thank you @ridetheferry for making my commute from downtown Hoboken to lower Manhattan a breeze this week. Love the app!

Cristin Riffle-Lash
@ridetheferry doing a great job today! Like clockwork! Thanks

Jamie Kauffman
@ridetheferry I've gotta agree, riding the ferry was a breeze today, especially with the pre purchased ticket on their awesome app.

Dan S ‏
Going to NYC for the first time since #Sandy @ridetheferry from paulus hook. Pleasantly surprised to see larger ferry being used. Bravo!

Stay Social with NY Waterway! News, Alerts, Promotions, and Much More!

Share this on: