Contactless Ticketing & Boarding

NOW IS THE BEST TIME TO USE THE NY WATERWAY FREE APP

Our App Delivers a Contact-Free Experience

CONTACTLESS TICKETING

CONTACTLESS BOARDING

DOWNLOAD OUR FREE NY WATERWAY APP

When you are ready to travel to New York City, the Ferries are running for you.

  • Enjoy our open-air top decks
  • Spacious, clean fresh-air cabins
  • Free paperless ticketing App
  • Fast, frequent & reliable Ferries
  • Free multi-route shuttles in Midtown
  • Easy connections from NJ TRANSIT Rail & Bus

FEEL GOOD ABOUT YOUR COMMUTE ON NY WATERWAY

  • Reduced Passengers (50% capacity Ferry & Bus)
  • Mandatory Face Covering on All Ferries & Buses (Customers & Staff)
  • Contactless Ticketing & Boarding (Free App & Paper Tkts Drop Box)
  • Marked Social Distanced Seating (No adjacent seating. Ferry & Bus)
  • Fresh Air Cabins (Doors & Windows Open)
  • Rear Boarding Only on Buses (No driver contact)
  • Social Distancing in Terminals & Boarding Areas (Markings & Separations)
  • Fresh Air Terminals (Doors Open)
  • Customer Hand Sanitizers in Terminals
  • Continual Sanitizing (Ferry, Bus, Terminals, Ticket Machines & Rest Rooms)


FREQUENTLY ASKED QUESTIONS

Our App gives you a true contact-free experience.

1. Download the NY Waterway Ferry App from the Apple or Google Play Stores.
2. Log in or if you're a new user create a new account.
3. Tap the Buy Ticket Icon and select the tickets you would like to purchase and proceed to checkout.
4. Select or add your desired payment method and confirm your order.
5. Your app tickets will be added to your account and can be accessed anytime by tapping the "Available Tickets" icon.
You should activate your ticket as soon as you are in the terminal and you can see the ferry coming in. If you have App 2.0 you have the option of storing the tickets in the secure cloud like you did before or you can opt to have some of your tickets stored on the device. Storing a ticket on your ticket is the fastest way to activate your ticket as it needs no signal from your phone carrier or WiFi connection. Ticket Storage is an option under settings.
One of the many responsibilities that the deckhands have is the collection of tickets. When you activate a ticket on the App it has moving animation, date and time the ticket was activated and the origin and destination terminals, those items plus your tapping of the screen that changes colors verifies you have a real App ticket. The deckhand is not responsible for showing you how the App works and should never handle your phone. If you cannot present a valid active App ticket you must purchase a paper ticket and contact our customer service department for help.
Your monthly ticket is valid in the calendar month in which it is activated. Once activated your monthly pass is only valid on the device you activated it on for that day. Monthly tickets are meant for a single user just like a monthly paper ticket.
Yes, just select the number of individuals traveling with you and it will show on your ticket when presented to the deckhands.
Monthly pass can be purchased at anytime. They do not become valid until activated however, the App will not allow you to activate a monthly ticket after the 21st of the month
In the event that this should occur you would be required to purchase another ticket for your travel. It is recommended that you do not activate your ticket until you are at the ferry terminal and you see the ferry approaching.
App unused tickets expire 1-year from date of purchase.
Yes, please make sure that you have the appropriate funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.
You would need to purchase a ticket from the Ticket Vending Machine or Ticket Agent if the location you're at has one.
Multiple credit cards can be used to purchase tickets as well as commuter benefit cards.
No, you would need to purchase a ticket. We cannot be responsible for phones not working, batteries dying or any phone/carrier related issues.
All personal and credit card information are stored on a securely encrypted PCI compliant server.
Ticket expiration is based on route (most app tickets live for 30 minutes) and the ticket should only be activated when you see the vessel approaching the dock.
There is no way to see how much time is left on the active ticket. However, the bottom of the active ticket shows the date and time the ticket was activated.
Your account and tickets are stored on a secure server. Once you replace your device, simply download the App again and just sign onto your account and all your information will be there. If you tickets were stored on your device you should contact customer service (800-533-3779) to have them unlocked and moved to the cloud. If you know before hand that you are replacing your device you should go into the App settings - Ticket Storage and move the tickets on your phone to the cloud.
Credit card information can be deleted and re-entered but not changed at this time. To delete a credit card on the iPhone you simply swipe you finger on the credit card to delete on the Android, you just tap and hold until it asks you if you want to delete this credit card.
The App is not supported on a jail-broken phone.