Letter from The Founder
April 2011
To Our Valued Customers:
I’d like to start by wishing everyone a happy Spring! 2010 was certainly a challenging year for you and for all of us at NY Waterway, but by working with you, we were able to continue offering the most convenient, hassle-free commute around. As we look forward to 2011, we know we still have a lot of work ahead of us, but we’re confident that our dedication to service and hard work will serve us as well this year as it has in the past.
We are committed to getting to know all of our riders better, and would like you to know us at NY Waterway a little better as well. To get started, we will be holding themed monthly contests and giveaways, which will allow us to communicate with all of you more interactively.
Our “featured daily commuter” is an opportunity for us to thank one of our riders for continuously choosing “The Better Way to Go.” We’ll shine the spotlight on a dedicated Waterway customer, their ride and where they head when they depart the ferry with a quick description of their business. Many of us deal with the daily stresses of our jobs, and we would like to know how your commuting experience with us makes life a “little easier.”
To keep up with the changing world of technology, we are upgrading our social media presence on our website, Facebook and introducing an interactive calendar of events to help you arrange for transportation to some of the most popular events in the NYC area. This will make your experience here at NY Waterway even more convenient and more fun! Please be on the lookout for these changes, and we welcome you to “like”, “follow” and “subscribe” to NY Waterway on all of our social media platforms.
We are always looking for ways to make commuting easier, and in doing so, a new feature I’m particularly excited about is the Bus GPS Locator, which allows travelers to track the free shuttle buses serving NY Waterway’s West 39th Street Ferry Terminal on their Smartphones, iPads, Microsoft OS, Motorola OS and computers (all you have to do it bookmark this in your browser!). Continuously updated maps of New York City use highlighted streets to signify a specific bus route and large arrows to indicate the location of a bus and in which direction it is heading. These real-time maps will let you know how close you are to the nearest bus and cut down on the time you spend waiting outside in this harsh winter weather.
To better serve you, we are also very proud to have a full-time customer service representative, Andrew Zahn, downstairs at our Port Imperial location, to help answer any questions and guide our riders to the right location. If you stop into our Port Imperial location, please feel free to welcome him to the Customer Service team! Andrew possesses superior customer service skills, and a vast knowledge of our ferry and bus services here at NY Waterway.
We’re also very proud of the NYC Traffic Alerts now available on our website. Real-time alerts about traffic delays and severe mass transit disruptions are regularly updated every Monday through Friday from 7:30 AM to 5:30 PM. With a focus on major thoroughfares from Manhattan to the Hackensack River, including the George Washington Bridge and Lincoln and Holland tunnels, these alerts make it simple to plan the easiest commute possible – which we always think is the ferry!
We have also partnered up with the NY Auto Show, providing a combination ticket to the event held at the Jacob Javits Center April 22-May 1. Please visit our website for details on how to take advantage of this great deal!
As always, ferry riders are encouraged to sign up at NY Waterway’s official site to receive updates about everything from delayed departures to ticket discounts directly to their e-mail.
We know you have a choice when you ride to work or visit the city with your family, and we are so grateful that you consistently choose NY Waterway. Thank you for your continued support.
God bless you and your families.
Sincerely,
ARTHUR E. IMPERATORE